Access Account Details
To retrieve account balance and transaction information for a specific account from anywhere in the online banking service:
- In the primary navigation area, click Accounts. The Account information page appears.
- From the account list, select an account. Available transaction and balance information appears.
Notes:
- Depending on an account's security settings, the system may replace one or more characters in the account number with a masking character such as "*."
- If your overdraft protection account and checking account share an account number, additional text may appear as part of the overdraft protection account's description. For example, the overdraft protection account may appear as "Primary Checking (Overdraft Protection) - XX1234." This applies both on this page and throughout the online banking service.
Note:
If you are currently accessing an account-related feature (for example, Stop payments), you can also access account details by doing either of the following:
- To access account details for the current account, click the Details button in the account navigation area.
- To access account details for a different account, select the account from the account list located above the account navigation area.
To access account balance and transaction information for a specific account from the Home page:
- On the Home page, click anywhere in an account's row (for example, on the account name or the account balance). The Account information page displays available transaction and balance information.
Account Balance Information
Available account balance information varies by account type.
Checking
Account information appears in some or all of the following fields. Fields for which no data exists or that do not apply to your account do not appear.
Available balance
The balance available for immediate use. Your available balance may differ from your current balance because it includes transactions that have not yet settled.
Note:
Account balances below $0.00 may appear in a different color.
Interest paid [year]
The amount of interest that you have received for the account in the current year.
Current balance
The balance of the account before pending transactions settle.
Note:
Account balances below $0.00 may appear in a different color.
Pay interest to
Some or all of the nickname, account number, and type of account to which we pay accrued interest for this account. If you receive interest by check instead of as a credit to your account, the message "Interest is paid by check" appears.
Interest rate
The Annual Percentage Rate for the account.
Accrued Interest
The amount of interest that has accrued in the current interest accrual period.
Savings
Account information appears in some or all of the following fields. Fields for which no data exists or that do not apply to your account do not appear.
Available balance
The balance available for immediate use. Your available balance may differ from your current balance because it includes transactions that have not yet settled.
Note:
Account balances below $0.00 may appear in a different color.
Maturity date
For termed savings accounts, the date on which the contracted term ends and you can withdraw funds without penalty.
Current balance
The balance of the account before pending transactions settle.
Note:
Account balances below $0.00 may appear in a different color.
Term
For termed savings accounts, the duration of the current contract.
Next interest payment [date]
The date on which you will receive the next interest payment for the account, and the anticipated amount of the payment.
Interest rate
The Annual Percentage Rate for the account.
Pay interest to
Some or all of the nickname, account number, and type of account to which we pay accrued interest for this account. If you receive interest by check instead of as a credit to your account, the message "Interest is paid by check" appears.
Accrued interest
The amount of interest that has accrued in the current interest accrual period.
Interest paid [year]
The amount of interest that we have paid on the account for the current year.
Certificate of Deposit
Account information appears in some or all of the following fields. Fields for which no data exists or that do not apply to your account do not appear.
Current balance
The balance of the account before pending transactions settle.
Note:
Account balances below $0.00 may appear in a different color.
Available balance
The balance available for immediate use. Your available balance may differ from your current balance because it includes transactions that have not yet settled.
Note:
Account balances below $0.00 may appear in a different color.
Interest rate
The Annual Percentage Rate for the account.
Next interest payment [date]
The date on which you will receive the next interest payment for the account, and the anticipated amount of the payment.
Pay interest to
Some or all of the nickname, account number, and type of account to which we pay accrued interest for this account. If you receive interest by check instead of as a credit to your account, the message "Interest is paid by check" appears.
Accrued interest
The amount of interest that has accrued in the current interest accrual period.
Interest paid [current year]
The amount of interest that we have paid on the account for the current year.
Interest paid [previous year]
The amount of interest that we paid on the account for the previous year.
Maturity date
The date on which the contracted term ends and you can withdraw funds without penalty.
Term
The duration of the current contract.
Loan
Account information appears in some or all of the following fields. Fields for which no data exists or that do not apply to your account do not appear.
Amount due [date]
The date and amount of the next upcoming payment on the loan.
Last payment [date]
The settlement date and amount of the last payment that you made on the loan.
Last advance [date]
The date that you last withdrew funds against available credit, and the amount that you withdrew.
Escrow disbursement [date]
The date and amount of the last payment from the escrow account associated with the loan.
Principal balance
The total amount that you still must pay on the loan, excluding interest that has accrued and any additional fees. Principal balance may not reflect the current payoff amount.
Payoff amount
The total amount that you still must repay on the loan, as of the current date. This amount combines the principal balance with any additional amounts such as interest that has accrued in the current statement period or applicable fees, if any, and deducts either or both of any escrow balance or insurance refund. This amount is subject to change on a daily basis.
Maturity date
The date on which the loan schedule originally indicated that you will have completely paid off the loan. This date may not reflect additional or missed payments.
Origination date
The date on which you originally received the funds from the loan.
Interest rate
The Annual Percentage Rate of the loan.
Rate over split
The Annual Percentage Rate of the loan balance for the loan balance above the split amount.
Split amount
The loan balance at which the loan rate switches from the rate-over-split to the rate-under-split.
Rate under split
The Annual Percentage Rate of the loan balance for the loan balance below the split amount.
One day's interest
The interest charge that we apply to the loan each day. This amount may not reflect the true day-to-day cost of the loan; the value may change when we apply payments or when we include current balances that include accrued interest in the next payment's calculations.
Interest paid [year]
The total amount of interest that you have paid on the loan in the current year.
Interest paid [year]
The total amount of interest that you paid on the loan in the previous year.
Available credit
The amount that you can draw from the loan account, for loans with a draw-down feature.
Accrued interest
The amount of interest that the loan has incurred during the current statement period.
Escrow balance
The balance of the escrow account associated with the loan.
Fee balance
The balance due on any fees that are associated with the loan.
Late charge balance
The balance due on any late charges that are associated with the loan.
If an amount is past due, a message appears to alert you to either or both of the past-due amount and total amount due.
Overdraft Protection (Demand Deposit)
Account information appears in some or all of the following fields. Fields for which no data exists or that do not apply to your account do not appear.
Amount due [date]
The date and amount of the next payment for the demand deposit loan.
Last payment [date]
The settlement date and amount of the last payment that you made on the loan.
Principal balance
The total amount that you must repay on the demand deposit loan, excluding interest that has accrued and any additional fees. Principal balance may not reflect the current payoff amount.
Payoff amount
The total amount remaining that you must repay on the demand deposit loan, as of the current date. This amount combines the principal balance with any additional amounts such as interest that has accrued in the current statement period or applicable fees, if any.
Interest balance
The total amount of interest that you must pay on the demand deposit loan.
Interest rate
The Annual Percentage Rate for the account.
Rate over split
The Annual Percentage Rate of the loan balance for the loan balance above the split amount.
Split amount
The loan balance at which the loan rate switches from the rate-over-split to the rate-under-split.
Rate under split
The Annual Percentage Rate of the loan balance for the loan balance below the split amount.
One day's interest
The interest charge that we apply to the loan each day. This amount may not reflect the true day-to-day cost of the loan; the value may change when we apply payments or include current balances that include accrued interest in the next payment's calculations.
Interest paid [year]
The total amount of interest that you have paid on the loan in the year.
Available credit
The amount remaining that you can use for overdraft protection.
Credit limit
The total amount that you can use for overdraft protection, including the available credit and current balance.
Indirect/Other Account
Account information appears in some or all of the following fields. Fields for which no data exists or that do not apply to your account do not appear.
Account Type/ Number
The account's type and number.
Amount
The balance in the account.
Rate
The interest rate for the account.
Description
Descriptive information associated with the account.
Card Account
Account information appears in some or all of the following fields. Fields for which no data exists or that do not apply to your account do not appear.
Card type
The card offering name or type.
Daily limit
The maximum amount that you can withdraw by using the card between 12:00 A.M. and 11:59 P.M. each day.
Expiration date
The card's expiration date.
Attached account
The nickname or account number of each account associated with the card.
Safe Deposit Box
Account information appears in some or all of the following fields. Fields not used or not applicable to your account do not appear.
Total amount due
The total amount due with the next payment for safe-deposit box rental, including any past-due amounts or overpayments.
Last payment [Date]
The date and amount of the last payment that you made made for safe-deposit box rental.
Box number
The safe-deposit box's number.
Box size
The safe-deposit box's size classification.
Transaction Information
The transaction list displays available transaction information in the following columns:
Status (unlabeled)
Icon that indicates transaction status. The following icons may appear.
Posted Transactions
()
Transactions that your current and available balances already reflect. Pending Transactions
()
Transactions that your account's available balance reflects, but that your account's current balance does not reflect. Scheduled Transactions
()
Transactions that will post on a future date, usually one or more days in the future. The current and available balances of your account do not reflect these transactions.
Date
Date on which the transaction posted, or on which we expect it to post.
Description
Description associated with the transaction.
Amount
Transaction amount.
For deposit accounts, transactions that are prefixed with a minus sign, (for example,-100.00) are debits; we have removed money from your account balance. Transactions that are not prefixed with a minus sign (for example, 100.00) are credits; we have added money to your account balance.
For loan accounts, transactions prefixed with a minus sign are credits; you have paid money against the loan balance. Transactions that are not prefixed with a minus sign are debits; you have drawn money against the loan account and increased your account balance.
Note:
To help you easily distinguish between transaction types, debit and credit amounts may appear in different colors.
Balance
For checking, savings, loan, and Certificate of Deposit accounts, account balance after the transaction settles.
For pending checking, savings, and Certificate of Deposit transactions, the system projects this balance based on the current account balance and transaction amount. This balance includes scheduled transactions.
Notes:
- Running balances appear in the Balance column only when transactions appear in date order.
- If you search for transactions, the Balance column contains balances only if you search for a date range with no other search criteria.
- For loan accounts, running balances do not appear for scheduled transactions, or for some older transaction information.
See Also
Access Check and Deposit Ticket Images
Retrieve Additional Transactions
Download Processed Transactions
Print a List of Accounts and Balances
