Reset Forgotten Password

In the event that you forget your password, to access the online banking service you must provide relevant personal information and have access to the email address that the system stores in your user profile.

Note:

At multiple points in the password reset process, the online banking service may prompt you for additional information to confirm your identity.

If you've forgotten your password:

1. On the Log in page, click the Forgot password link. The Forgot password page appears.
2. Provide the following information.

   In this field:	Type:
   Username	The user name with which you sign in to the online banking service.
   Last 4 digits of Social Security number	The last four digits of your Social Security number.
   Email address	The email address that the system has stored in your user profile.

3. Click the Reset password button. The online banking service sends a message to the email address stored in your user profile. This message contains either a temporary password that you can use to sign in, or a link that you can use to provide a new password.

Note:

The online banking service may prompt you for additional information to confirm your identity before delivering the link or temporary password.

4. Within 15 minutes, use the link to provide a new password and sign in, or use your user name and the temporary password to sign in.

Note:

When you sign in with a temporary password, the system prompts you to provide a new password.