Answer Multifactor Authentication Security Challenges
You may be able to authenticate your identity by answering a challenge question, receiving and providing a one-time passcode, or choosing between a challenge question or a passcode.
Generate a One-Time Passcode via Email
Answer a Challenge Question
If the Answer a question section appears, you can answer a challenge question that you previously specified.
To answer a challenge question:
- Click Answer challenge question. One or more additional fields appear.
- In the field associated with each challenge question, answer the question.
Note:
If on the sign-in page you opted to hide your user name, the online banking service automatically masks the field associated with the security question. Click SHOW in the answer field to reveal the text of your answer.
- Optional: Select the Don't challenge me again on this device check box to register the device to help streamline future sign-in attempts.
- Click Continue. The sign-in process completes. The Home page ordinarily appears; if you are eligible to enroll in optional functionality, or if your user profile requires updates, an enrollment or user profile page may appear.
Generate a One-Time Passcode via Email
If the Enter a passcode section appears, you can request the online banking service to send a one-time passcode to the email address in your user profile. Use this passcode to authenticate your device within 30 minutes of the time that the system generates the passcode.
To generate and use a one-time passcode:
- Click Email passcode. The online banking service sends an email to the email address on file in your user profile, and the Passcode field appears.
Note:
This step applies only if the challenge question and one-time passcode options are available. If only the one-time passcode option is available, the online banking service automatically sends the challenge email.
- Retrieve the email and review or copy the passcode contained within it.
- In the Passcode field, type or paste the passcode.
- Optional: If the Don't challenge me again on this device check box appears, select it to register the device to help streamline future sign-in attempts.
- Click Continue. The Home page ordinarily appears; if you are eligible to enroll in optional functionality, or if your user profile requires updates, an enrollment or user profile page may appear.