Change Challenge Questions and Answers

To help keep your banking information secure, if the online banking service does not recognize your device when you sign in, it presents security questions that you must successfully answer. After you successfully answer the questions, the system permits you to sign in.

After you sign in, you can change your selected security questions, and the associated answers, at any time.

To change your challenge questions:

1. In the utility navigation area, click Profile. The Profile page appears.
2. Click the Edit button associated with the Challenge questions section. Additional fields appear.
3. From challenge question drop-down lists (for example, First challenge question, Second challenge question, and so on), select different challenge questions that you will answer when the online banking service prompts you to do so.
4. In the field associated with each question, type an answer for the question. For security purposes, do not reuse the same answer as the response for multiple questions.

5. Click the Save button. A confirmation message appears.

Notes:

• To help protect the security of your personal information, by default the online banking service displays masking characters in all answer fields. Click SHOW within a field to display the text that you are typing in that field. For instructions and additional information, see Hide and Show Personal Information.
• When verifying your answers to challenge questions, the online banking service ignores the case of the answer. For example, if you register an answer all in uppercase, and you type the answer in lowercase when the system prompts you to do so, the system still accepts the answer.