Enroll in SecureNow

If you have not yet enrolled in SecureNow, the online banking service may prompt you to do so after you provide your user name and password.

If the online banking service requires you to enroll in SecureNow, either or both of the Set up challenge questions or Set up phone numbers pages appear.

To enroll in SecureNow:

From challenge question drop-down lists (for example, First challenge question, Second challenge question, and so on), select different challenge questions that you will answer when the online banking service prompts you to do so.
In the answer field associated with each challenge question, provide the answer to the challenge question you selected. For security purposes, do not reuse the same answer as the response for multiple questions.

Note:

Click HIDE within a field to display masking characters in that field so that people around you cannot see the text that you type. For instructions and additional information, see Hide and Show Personal Information.

Optional: If the Don't challenge me again on this device check box is available, select it to register the device to help streamline future sign-in attempts.
Click Continue to submit your questions and answers. If the online banking service needs your telephone information, the Set up phone numbers page appears. Otherwise, the Home page ordinarily appears; if you are eligible to enroll in optional functionality, or if your user profile requires updates, however, an additional enrollment or user profile page may appear.

If the Set up phone numbers page appears, continue this procedure. If it does not appear, this step ends this procedure.

Complete the following fields, if they appear.

Field Name: Type this information:

Home phone Your home phone number. The online banking service uses it to deliver SecureNow passcodes via voice, if the feature is available.

Mobile phone Your mobile phone number. The online banking service uses it to deliver SecureNow passcodes via voice or text message, if either or both features are available. You can select the country code for your country from the list beside this field if you are outside of the US. If you do not select the country code, the program selects the default country code for the US.

Work phone Your work phone number. The online banking service uses it to deliver SecureNow passcodes via voice, if the feature is available.

Work extension
The extension for your work phone number.

Note: The online banking service cannot deliver passcodes to your work phone number if your work phone number contains an extension.

Field Name:	Type this information:
Home phone	Your home phone number. The online banking service uses it to deliver SecureNow passcodes via voice, if the feature is available.
Mobile phone	Your mobile phone number. The online banking service uses it to deliver SecureNow passcodes via voice or text message, if either or both features are available. You can select the country code for your country from the list beside this field if you are outside of the US. If you do not select the country code, the program selects the default country code for the US.
Work phone	Your work phone number. The online banking service uses it to deliver SecureNow passcodes via voice, if the feature is available.
Work extension	The extension for your work phone number. Note: The online banking service cannot deliver passcodes to your work phone number if your work phone number contains an extension.

Note:

SecureNow Clients Only: In Inquire mode, Retail Online displays the Mobile phone field in the editable format on the Set up phone numbers page. If users already have their Home phone or Work phone or both of these associated with their profile, these fields appear in the read-only format. Otherwise, the application displays only the Mobile phone field in the editable format. In Change mode, Retail Online displays the Home phone, Work phone, and Mobile phone fields in the editable format, and Home phone is the mandatory field. In Disabled mode, users do not get the option to set up the phone numbers, and hence they do not see the Set up phone numbers page.

Additionally, if users type a US Mobile phone number less than or greater than 10 digits, the system displays the following message on saving the details, "Mobile phone must be 10 digits."

Click Continue. The Home page ordinarily appears; if you are eligible to enroll in optional functionality, or if your user profile requires updates, however, an additional enrollment or user profile page may appear.